Specialist aviation services for airlines and travel operators.

IAS plans and manages aircraft capacity for recurring charter programmes and Ad-Hoc requirements. Our work covers dedicated Full Charter, Split Charter arrangements shared by more than one operator, and flights for incentive travel, automotive events and other specialist needs.

With particular experience in series and Split Charter programmes, we co-ordinate the commercial and operational elements from initial requirements through to flight delivery.

How we work

1. Define the operating requirement.
2. Match capacity to the programme.
3. Co-ordinate availability, commercial terms, scheduling and operations.

IAS keeps the operator’s demand and the required air capacity aligned throughout the programme.

IAS manages scheduled-flight seat allotments on behalf of its partners, combining commercial handling with day-to-day operational support.

Managed end to end

1. Quotation
2. Confirmation
3. Allotment management
4. Monitoring
5. Payments
6. After-sales support

IAS acts as an extension of an airline’s commercial team, covering contracts, sales activity, operational flight monitoring and administration. This gives airline partners an informed, reliable presence across the programme.

We turn market insight into commercial activity: developing sales opportunities, supporting product promotion and working closely with the travel trade to meet the needs of each programme.

Our Customer Service operation is underpinned by processes and tools developed through day-to-day experience of airline and partner support.

IAS’s proprietary management platform supports the administration, financial controls and accounting behind the services we run. It gives teams the information and oversight they need to work accurately.

Our ticketing specialists issue, manage and check travel documents for our partners.

Accurate, timely documentation helps keep partner operations running smoothly and passenger journeys on track.

IAS provides outsourced Call Center and customer-care support for Italian and European airlines. Our trained agents handle passenger and customer enquiries professionally, with a focus on clear resolution.

By combining aviation expertise with established customer-care processes, we help airlines provide a consistent, reliable experience at every interaction.